Your Rights Under the Fair Credit Reporting Act
Debtpin reports rental payment data to Equifax, Experian, and TransUnion on behalf of landlords. If Debtpin appears on your credit report, you have rights under federal law. This page explains those rights.
What is Debtpin?
Debtpin is a technology platform that enables landlords to report rent payment data—both positive and negative—to the three major consumer reporting agencies. Debtpin is not a collection agency. We do not contact consumers, collect debts, or send demand letters. We report data on behalf of landlords who are the original creditors under the Fair Credit Reporting Act.
Why is Debtpin on my credit report?
A current or former landlord has used Debtpin to report your rental payment history to one or more credit bureaus. This may include on-time payment history (which can help your credit score) or information about late payments or unpaid balances.
Your Rights
1. You have the right to know what is in your credit file.
You can request a free copy of your credit report once per year from each bureau at annualcreditreport.com.
2. You have the right to dispute inaccurate or incomplete information.
If you believe information reported by Debtpin is wrong, you can submit a dispute directly to us at debtpin.com/disputes, by email at disputes@debtpin.com, or by mail to Debtpin LLC, PO Box 42177, Philadelphia, PA 19101. You may also dispute directly with the credit bureau that is reporting the information.
3. You have the right to a timely investigation.
We are required to investigate your dispute within 30 days (or 45 days if you provide additional information after your initial submission). We will review all relevant information, contact the landlord who reported the data, and notify you of the outcome.
4. You have the right to have inaccurate information corrected or deleted.
If our investigation finds that the reported information is inaccurate or cannot be verified, we will correct or remove it from all three bureaus.
5. You have the right to add a statement to your file.
If your dispute is investigated and you disagree with the outcome, you may request that a brief statement of your dispute be included in your credit file.
6. You have the right to seek damages.
If you believe your rights under the FCRA have been violated, you may have the right to sue in federal or state court.
How to Resolve a Balance
If the information on your credit report is accurate and you owe a balance to a former landlord, you can resolve it by paying the landlord directly. Once the landlord confirms payment through their Debtpin dashboard, we update all three credit bureaus on the next reporting cycle. The tradeline will be updated to show a zero balance with a status of “paid” or “settled.” The account history will remain on your credit report for up to seven years from the date of the original delinquency, as required by federal law.
Contact Us
For disputes: disputes@debtpin.com or debtpin.com/disputes
For general questions: support@debtpin.com
By mail: Debtpin LLC, PO Box 42177, Philadelphia, PA 19101
This page is provided for informational purposes and does not constitute legal advice. For a complete description of your rights, see the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) or consult an attorney.